Returns & Exchange

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or exchange. Please see below for more information on our return policy.

Returns & Exchange

we give 10 days free return window for most of our products except some products like laptop body, screen and other products. For first 10 days after the delivery date, if the item gets defect then we will arrange a pickup from you if we have return pickup service in your area otherwise you need to send back to our address through courier and the return charges will be reimbursed to you.  After 10 days you have to courier the item back to us by your own. The return charges will not be reimbursed in this case only the item actual amount will be eligible for refund. After 10 days anything happens and you need to claim warranty then you have to send the item to our address through courier at your own cost. If you are staying in Ahmedabad then you can get replacement locally at our branches, for more information you can contact us at support@wmart.co.in

We have a QC team who tests your ordered products to make sure they are functioning correctly before they are packed and sent to you. In addition to the normal quality assurance checks, all the goods have passed in the factory line.

WMart Standard Return Policies are only applicable to the products purchased by you directly from WMart website. All products can be requested for Return Merchandise Authorization within return window period.  Customer need to send an email to support@wmart.co.in for returns mentioning the order number in subject and the brief about the issue in the item purchased in the body of the email.

Return Process

WMart Standard Return Policies are only applicable to the products purchased by you directly from www.wmart.co.in website.

  1. For Return and Replacement Customer need to send an email to  support@wmart.co.in for returns and Replacement request.
  2. Customer need mentioning the order number in subject and the brief about the issue and send photos and video for product conformation.
  3. After confirmation of product Our Return department will Approve your return request.
  4. Our Return department will not process your return without over confirmation.
  5. Once we approve your return request, customer need to send the item securely in its original packaging and Item in the company boxing, and Courier your product back to the following address: WMart Infocom, No 818, 8 floor ,Shivalik Shilp II, Near Keshav Baug Party Plot,opp ITC Hotel Project, Vastrapur,Ahmedabad ,Gujarat 380015
  6. After receiving the returned package, our Return department will process the Return as well as inspect the returned items. we will process your return or exchange ,
  7. if customer have same problem after replacement
  8. one time will give free replacement from over side 2nd time customer need to send Product by own courier charge for replacement.
  9. WMart reserves the rights to deny credit if items returned in unacceptable condition.

Refund Payment Policy

After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least three or four (3-4) days from the receipt of your item to process your Refund.

If order delivered to you, Courier charges (Pickup and delivery) and 10% Restoration charge will be detected from total amount.

For the cancelation off prepaid order 3% online payment charge will be detected from total amount.

Refund is issued to the original payment method (in case of pre-paid transactions) or your bank account / as Google Pay / Phone pay / Other (in case of Pay on Delivery orders).

Exchange Product.

  1. All our products  comes with warranty. Defective products may be replaced if returned within the warranty.
  2. After receiving the returned package, our Return department will Exchange items within 1-2 business days and send back to you.

Non-defective product(s)

  1. Should you change your mind after purchase, please contact our customer service department immediately (Must within 2 hours after your payment ). We can cancel your order as long as you request. However, if your order has been shipped out, you will be responsible for all the shipping expenses (including the original shipping and return postage), and a restocking fee will be charged.
  2. Should you open the package, but do not want to accept the received product(s), having a return confirmation is necessary. The restocking fee and the shipping fee will be charged.
  3. We try our best to deliver your desired products as soon as possible. In case you receive wrong products due to our mistake, please contact our customer Support department for exchange or refund. We will make exchange or refund arrangement after goods are returned.

Defective product(s)

  1. All our products  comes with warranty. Defective products may be replaced if returned within the warranty period. If products do not work properly, please contact our customer Support department first to resolve your problem. Do not return goods directly to us without getting return confirmation . It is difficult for us to find out your transaction record and this may result in delaying exchange or refund process.
  2. Defective products must be returned within 7 days since the request of return. Otherwise, no replacement or refund will be made.
  3. If the warranty expires or products are misused, it will be declared void.
  4. No warranty will be given if the product is damaged or the design / shape changes after use (applicable with lithium batteries). Batteries which get swollen and adapters which are in burnt condition are not eligible for replacement or refund.

Empty Box orders:

In case the customers gets an empty box (which never sent empty by us) but still the customers wants to claim the empty box order, then it must be claimed within 1 hour of the parcel received, after that we would not be responsible. It must be informed by mail at (support@wmart.co.in) with outer images of the box and inside the box. Failure to submit this will not approve your claim.

Should I provide tracking number after I return the item?

Yes, it is necessary to track the returned product.
Note: WMart won’t take any responsibilities for missing returns so a tracking number is required on your side.

Who should be responsible for the returning cost?

  1. WMart will be responsible for the returning fee by regular post service with a tracking number if it is our fault.
  2. WMart will not pay for the returning fee for the customer ordered the wrong product(s).
  3. The return shipping fee should be paid by the customer in advance, after we get the returned item(s), we will offer you a satisfactory solution such as a refund.

An item was lost or damaged during shipping?

If your item was damaged during shipping, your must inform us on the same day when you receive the parcel. Post 24 hours of receiving the item, we would not be able to help you as we need to inform the courier within 24 hours of delivery.  When requesting for damage item received, please be ready to provide Customer Support, photographs clearly showing the problem with the item and its courier number as soon as possible. Please also provide “Proof of Damage” documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it, contact us saying you rejected the package, and WMart will then ship you a new item immediately.

  1. To report a lost or damaged item, please contact our Customer Support.
  2. Our Customer Support team will respond to you within 1 business days.
  3. Once Customer Support confirms an item is missing, we will begin processing a new one for you.

CLAIMS
Claims for defective Products, shortages, delays in delivery or failures in shipment or for any other reason we are not responsible for further claim

I received an incorrect item?

  1. If you received an incorrect item, you can exchange it for the correct item or receive a full refund. To begin the process, you can contact Customer Support.
  2. Our Customer Support team will respond to you within 1 business days.
  3. Once Customer Support confirms an item is incorrect, we will provide information on sending it back to us.
  4. Once we receive the incorrect item, we will begin processing the correct item for you.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at

       +91 9327647768[ support@wmart.co.in].